Privacy Policy

Effective Date: 4/11/2025

At Maison and Mer, we are deeply committed to protecting your privacy. This Privacy Policy outlines the personal information we collect, how we use it, your rights and choices, and how we maintain the confidentiality and security of your data. By using our website, maisonandmer.com ("Website"), or interacting with us as a customer, you agree to the terms outlined in this policy.

Overview

What personal information do we collect?

  • Identifiers: name, email address, mailing address, phone number

  • Financial Information: billing information processed via secure third-party payment processors

  • Geolocation Data: general location based on your IP address

  • Internet or Other Electronic Network Activity: IP address, browser type, interaction with our Website

  • Commercial Information: order history, items viewed, and related preferences

How do we use it? We use your information to fulfill orders, improve your customer experience, send marketing communications, prevent fraud, and comply with legal obligations.

Do we sell your information? No. Maison and Mer does not sell your personal information. We may share it with trusted service providers to operate our business more efficiently, including marketing, fulfillment, and analytics partners.

How long do we keep it? We retain your information as long as necessary for business, legal, or tax purposes, following a strict internal retention policy.

Information We Collect and How

We collect your personal information:

  • When you place an order, subscribe to emails, or contact customer service

  • From third-party tools like Shopify, Google Analytics, email marketing services, and payment processors

  • Through passive tracking technologies (e.g., cookies) used to personalize content and optimize your experience

Use of Information

Maison and Mer uses your information to:

  • Process, confirm, and ship orders

  • Manage customer service inquiries

  • Send transactional and promotional emails (if you opt in)

  • Conduct website performance analysis and marketing research

  • Ensure legal compliance and detect fraudulent behavior

How We Share Information

We may share your information with:

  • Service Providers: to help us process orders, analyze data, deliver communications, and provide customer support

  • Legal and Security Partners: when required by law, or when necessary to protect our rights and customers’ safety

  • Business Transfers: if Maison and Mer is involved in a merger, sale, or acquisition, your data may be transferred

We do not sell, rent, or trade your personal information.

Your Rights & Choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Opt out of receiving marketing emails by clicking the "unsubscribe" link

To exercise your rights, please contact us via the form on our Contact Page. We honor Do Not Track (DNT) and Global Privacy Control (GPC) browser settings.

Children's Privacy

Maison and Mer does not knowingly collect or solicit information from children under the age of 16. If we learn that we have collected personal data from a child without verified parental consent, we will delete that data promptly.

Chat, Messaging, and Interactive Services

Our Website may offer interactive features, including chatbots or managed chat. By using these features, you agree that Maison and Mer may record and retain these communications for quality assurance, service improvement, and compliance. Third-party service providers may help us store and analyze this data.

Social Media and User-Generated Content

If you interact with us on social media platforms (e.g., Instagram, TikTok, Facebook), or share content tagging our brand, those interactions are governed by this Privacy Policy as well as the third-party platform's terms and policies. Content you submit or tag us in may be reposted or used for marketing purposes in accordance with applicable law.

Data Security

We use commercially reasonable physical, administrative, and technical safeguards to protect your information. Despite our best efforts, no system is entirely secure. We cannot guarantee the absolute security of your data transmitted to or stored by us.

Data Retention

We follow a data retention policy to store your information only for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal and regulatory obligations.

Privacy Policy Updates

We may revise this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of the Website after any change constitutes your acceptance of the revised policy.

Dispute Resolution

Please refer to our Terms of Use for full details about dispute resolution, arbitration, and waiver of certain rights.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us using the form on our Contact Page, or reach out to:

Maison and Mer
+1(352)329-7076