Terms of use

Last Updated: April 11, 2025

These Terms of Use apply to maisonandmer.com ("the Website"), which is owned and operated by Maison and Mer ("we," "us," or "our"). By accessing or using our Website, you agree to be bound by the following Terms of Use. If you do not agree with any part of these Terms, please do not use the Website.

Eligibility

You must be at least 18 years old to use this Website and make purchases. By using this Website, you represent that you are of legal age to form a binding contract or that you have the authority to bind the entity you represent.

Privacy

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Interactive Services (Chatbot and Managed Chat)

This Website may provide interactive services, including chatbot or managed chat functionality. By using these tools, you consent to Maison and Mer transcribing or recording and retaining a transcript of all communications for service delivery, customer support, training, quality assurance, and security purposes. We may also use trusted service providers to analyze, store, or process this data on our behalf. Your use of any interactive tools is governed by these Terms of Use and our Privacy Policy.

Intellectual Property

All content on this Website, including but not limited to text, images, graphics, and logos, is the property of Maison and Mer or its content suppliers and is protected by copyright and other intellectual property laws. You may view and use the content for your personal, non-commercial use only. No content may be copied, reproduced, or used for any commercial purpose without our express written permission.

Submissions

We welcome feedback about your experience with our Website and products. By submitting any ideas, suggestions, comments, product reviews, or other communications ("Submissions"), you grant Maison and Mer a non-exclusive, worldwide, royalty-free right to use, reproduce, and publish those Submissions without compensation. Please do not send confidential or proprietary information.

You confirm that:

  • You have the legal right to submit such content;

  • Your Submissions do not infringe on the rights of any third party.

We may remove Submissions from the Website at our discretion.

Product Descriptions

We make every effort to ensure the accuracy of our product listings, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content on the Website are error-free, complete, or current. In the event of an error, we reserve the right to correct it and to cancel or refuse any orders placed in error.

Pricing and Availability

All prices are listed in U.S. Dollars and are valid only in the United States. Product availability and prices are subject to change without notice. We reserve the right to limit quantities and to discontinue any product at any time.

Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason.

Returns and Damaged Items

Please refer to our Return Policy and Damaged Item Policy for information regarding returns and exchanges.

Disclaimer

THIS WEBSITE AND ALL CONTENT AVAILABLE ON THIS WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE, BY YOUR USE OF THIS WEBSITE THAT YOUR USE IS AT YOUR SOLE RISK AND THAT MAISON AND MER AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS (COLLECTIVELY, “AFFILIATES”) SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE.

IN PARTICULAR AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MAISON AND MER AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE WEBSITE OR THE CONTENT OF ANY WEBSITES OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MAISON AND MER AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (B) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE WEBSITE; (C) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL INFORMATION OR USER DATA; (D) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE WEBSITE; (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE WEBSITE; OR (F) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED THROUGH THE WEBSITE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MAISON AND MER OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE INDIRECT LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR RELATING TO THE WEBSITE HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.

Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold Maison and Mer and its Affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Website, including, without limitation, your use of the Website in violation of these Terms of Use. You agree to indemnify, defend, and hold harmless Maison and Mer and its affiliates, directors, officers, employees, and agents from any claims, liabilities, damages, and expenses, including legal fees, arising from your use of the Website or your breach of these Terms.

Dispute Resolution and Governing Law

In the event of any dispute, you agree to first attempt to resolve the matter by contacting our customer support team. If a resolution cannot be reached, both parties agree to binding arbitration on an individual basis to the fullest extent permitted by law. Class actions and class-wide arbitrations are not permitted.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any arbitration proceedings shall be held in Ocala, Florida.

Other Provisions

To the extent any legal action may proceed in court, such action related to the use of the Website, any catalogs, or transactions with Maison and Mer must be brought in the state or federal courts located in Ocala, Florida. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.

These Terms of Use will be governed by and construed in accordance with the laws of the State of [Insert State], without giving effect to any conflict of laws rules or provisions.

Under no circumstances will Maison and Mer be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.

If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severable and will not affect the enforceability of the remaining provisions.

The failure by Maison and Mer to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

We may assign our rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.

Links to Third-Party Websites

Maison and Mer may occasionally provide links or embed tools (such as Instagram and Tiktok content) that lead to third-party websites. These links are provided for your convenience only. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites. By accessing these links, you do so at your own risk.

Changes to Terms

Maison and Mer reserves the right to make changes, update, or modify these Terms of Use, our Website, or our policies (including our Privacy Policy) at any time without prior notice. All changes are effective immediately upon posting. By continuing to use the Website, you accept and agree to the revised Terms. We encourage you to review these Terms regularly.

Contact Us

For any questions about these Terms, please contact us via the email form on our Contact Page.