Frequently Asked Questions
Where do your products come from?
Every item in our collection is carefully sourced from artisans, ateliers, and heritage makers across Europe and beyond. We select each piece for its beauty, craftsmanship, and story—so you can feel the care behind every detail.
Do you offer gift packaging?
Yes! Many of our items come thoughtfully wrapped in linen bags or eco-friendly boxes, perfect for gifting. If you're sending a gift, you can add a note at checkout—we’ll include a handwritten message with your order.
When will my order ship?
Orders are typically processed within 2–3 business days. Once shipped, standard domestic delivery takes 3–7 business days. Express shipping options are also available at checkout.
Do you ship internationally?
At this time, we primarily ship within the United States. For international inquiries, please email us at [insert email]—we’re happy to explore options depending on your location.
Can I return or exchange my order?
We accept returns on eligible items within 14 days of delivery. Items must be unused, in original condition, and in their original packaging. Sale and custom items are final sale. For details, please visit our Returns & Sale Items page.
What if something arrives damaged?
While rare, if your item arrives damaged, please reach out to us within 3 days of delivery with a photo and description. We’ll gladly arrange a replacement or refund.
Are your products handmade?
Yes—many of our pieces are handcrafted using traditional techniques passed down through generations. Slight variations in shape, texture, or color are not defects but beautiful signs of artisan work.
How can I care for my linen or glass items?
Product care varies by item. Linen should be washed on a gentle cycle and air-dried when possible. For glassware and ceramics, we recommend handwashing to preserve quality. Care instructions are included with your order when needed.
Can I place a bulk or custom order?
For large orders—such as event gifts, corporate gifting, or styled shoots—please contact us directly. We’d love to collaborate and curate something special for you.